0:22

Hi plush back . Welcome to plush talk

0:24

, where we keep it real . Our mission

0:27

is to bring awareness and knowledge to the

0:29

dog community . We want to bring

0:31

everyone together for the dogs , After

0:34

all . That is why we're here . I'm

0:36

your host , Sarah Druin .

0:39

And I'm your co-host , Ramelle , aka the Perler

0:41

of Plush .

0:42

On today's episode we have Ashley

0:45

. She owns Little

0:47

Jenna's Grooming in Virginia and

0:50

before we jump into the topic of

0:52

today , I would like Ashley

0:54

to go ahead and tell us a little bit about yourself . Tell

0:57

us how you got into grooming , just

1:00

where you started , essentially , hey

1:02

guys .

1:05

So I got into grooming

1:08

. I

1:10

always wanted to work with animals

1:12

, like ever since I was little

1:14

. I wanted to be a vet

1:16

, but the whole you

1:19

know , eight years of schooling was not

1:21

one of my something

1:24

that I really wanted to do .

1:25

Right .

1:27

So I found it because

1:29

in high school , so

1:32

during the time , juniors

1:36

and seniors were able to take

1:38

. So my high school sorry , my

1:41

high school had like a I don't

1:46

know what to call it Sorry . You're

1:51

okay . It's like another

1:53

school within the school . Okay

1:55

so , where they would teach

1:57

, they had , like culinary , they had

1:59

animal science , cosmetology

2:03

, dentistry . They taught all those types

2:05

of classes .

2:06

Nice .

2:07

And you were only able to take them junior and senior

2:09

year of high school . So

2:14

I heard of that and I jumped right in . So

2:17

I was in the animal science

2:20

class and every Tuesday

2:22

and Thursday they would do grooming

2:24

, where you know people would drop

2:27

off their dogs and it was grooming

2:29

.

2:29

That is so crazy .

2:31

Yeah , it was . I think there was only

2:33

two schools out of the whole country that

2:35

were offering it and

2:37

mine just happened to be one of them . That's

2:41

so wild . Yeah it

2:44

was . It was pretty cool and

2:46

it was , you know , I just I loved

2:48

everything about it . So

2:50

after high school graduated

2:54

, I got

2:57

pregnant pretty early and

3:00

then had to figure out

3:02

what to do from there

3:04

and I didn't want a job

3:07

that I was going to absolutely hate , so

3:09

I knew I had to work something animal

3:12

related .

3:13

Right .

3:14

So I then got a job

3:16

with as a bather , working

3:19

at corporate , at PetSmart

3:21

, and went

3:24

through their , you know , training

3:26

, their academy , and

3:28

stayed there for about three

3:31

years , four years or maybe it

3:33

was a long go , right

3:35

. And

3:38

then , and

3:40

then I so I

3:42

was at PetSmart and realized

3:46

that the way they were doing things

3:48

I didn't really like . I didn't like the

3:51

whole . You know , I felt like I

3:53

was on a conveyor belt of

3:55

dogs . Management was

3:57

not very good , and so

3:59

I started doing dogs on the side of my house

4:02

and I was out

4:05

of you know their , their regulations

4:08

or whatever it wasn't . I

4:11

wasn't doing anything I really wasn't

4:13

supposed to be doing technically . But

4:16

you know , they found out and

4:19

they fired me and then

4:21

I had to really like jumpstart

4:23

everything and started grooming out of my house

4:26

and we

4:28

have a detached garage , so

4:31

we turned that into our , our

4:33

first little salon , nice .

4:35

It's good that you had that opportunity .

4:38

Yeah , it was like a , it was like a blessing

4:40

in disguise . You know , that day I

4:42

still remember it . I

4:45

don't think I'll ever forget it , because I

4:48

came in and they were like , yeah

4:50

, so how about

4:53

this little business that you have ? I

4:55

was like I don't know what you're talking about . And

4:58

then he pulled up the website and I was like , oh

5:00

, that one . Um

5:03

, they're like yeah , go get your stuff

5:06

, you're done .

5:08

Boy oh boy .

5:10

So but like I said , it was a blessing in disguise

5:12

it was . It was one of the probably

5:15

prettiest summer days

5:17

and spent

5:19

the rest of the day I hung out with my sister-in-law

5:22

and then I was like looked at my husband

5:24

and I was like , okay , now

5:27

we need to get this started .

5:29

Right Full throttle now

5:31

.

5:32

Yeah .

5:33

Well , that's really cool . I where in Virginia

5:36

did where , so was the school that you went

5:38

to in Virginia .

5:39

Yeah , it was in Chantilly and

5:41

I'm still in Chantilly , I

5:43

guess technically self-writing , but

5:45

um oh , that's really cool

5:48

.

5:50

That's really cool because I actually um

5:52

have a high school friend that

5:54

moved out that way . Um

5:57

, so , like you're out , if I'm not mistaken , you're

5:59

out in the sticks . Is it the

6:01

sticks out there ?

6:02

Very far me or no , not

6:05

as much as it used to be .

6:07

Okay , gotcha .

6:09

It's pretty more . It's more like suburban area

6:11

.

6:12

Okay , cool , that's so cool

6:14

though .

6:15

Sorry , you know Sophia .

6:17

Sophia .

6:19

Staples .

6:20

Yes , yes , yes indeed

6:22

.

6:22

Not that far from me .

6:23

Oh , maybe I'm thinking of some

6:26

somewhere else actually , then , because

6:28

if you're in Northern Virginia , then

6:30

knock what I said

6:32

, because I was thinking like , um geez

6:35

, where was I thinking ? It starts

6:37

with like a CH Chilla

6:40

. I don't know , Maybe it's not even in

6:42

. Virginia , but you'd think I'd know I

6:44

was born and raised in Virginia , so oh

6:46

really yeah . I

6:48

um , yeah , I lived down , uh

6:51

, in Ashland as a child .

6:53

Okay .

6:54

So yeah , so

6:56

um , but I worked up in Northern Virginia

6:58

for some time . Uh , I

7:01

won't do that again . The mobile is not

7:04

for me in Northern Virginia traffic

7:06

. Did you have a salon ?

7:09

Yeah .

7:10

So very cool and

7:12

, um , let's talk about

7:14

what the topic of this podcast

7:16

is today . The topic that we plan

7:18

on talking about was

7:21

in conjunction with our last

7:23

episode , um , and

7:25

more or less , we wanted to talk about more

7:27

, um , handling the

7:29

side of business and employees , and we're

7:31

going to touch on that with you

7:33

to have also a different perspective , but

7:35

also just to have more input in that

7:37

way . Um , so

7:40

, with that being said , we can

7:42

jump into it . Um

7:45

, how many employees do you have ?

7:48

Um , right now we have . Oh

7:50

gosh , I should know this off the top of my

7:52

head .

7:55

It's okay . Owning

7:57

a business makes you almost have pregnancy

7:59

brain . It's

8:01

like uh , what was that ?

8:04

No way ever .

8:05

No , it's a lot to manage

8:08

in your brain , so I understand no worries

8:10

.

8:11

Is it more than 10 ?

8:13

Uh , no , I think we have eight . Okay

8:16

, so we have three bathers

8:18

and one

8:20

, two , three , four , five

8:23

groomers Wow , wow

8:26

, and then you groom . And

8:28

I groom too . I don't . Recently

8:31

I've been pushing them back

8:33

a little bit more because I'm trying

8:35

to focus on other things right now and be

8:37

more owner and

8:39

take more of that role .

8:41

Right .

8:43

Um so , but yes , I

8:45

do groom . There are several

8:47

doggies that I've groomed since um

8:49

being in

8:51

my garage , that they're just

8:54

older , you know . I've been grooming them for

8:56

almost 10 years . I can't just pass

8:58

them off to somebody who doesn't really know

9:00

them .

9:01

They're right .

9:02

It'd be great , but I

9:04

think it's for you yeah , yeah , yeah , yeah , yeah yeah .

9:05

Yeah .

9:06

Yeah , yeah , yeah , yeah , yeah yeah .

9:07

Yeah , yeah , yeah , yeah , yeah , yeah , yeah

9:10

, yeah . So

9:26

, um , do you ? I ? I like did a little

9:28

background on your Instagram just

9:30

a little bit , so forgive

9:32

me , but it looks like that you

9:34

, you are , um

9:36

, trying to help other groomers become

9:39

better and have a place

9:41

that they can kind of flourish , if

9:43

you will , in your salon . Is

9:45

that correct , yeah ?

9:47

Definitely . Um , you know

9:49

, having this salon , it's definitely . I went from not

9:51

having the time

9:53

to come to . I went from not

9:56

having any type of management skills

9:58

and then having

10:00

employees and not

10:03

really knowing what to do with them , except for

10:05

, you know , giving them dogs and paying

10:07

them well , to

10:10

now having a staff

10:12

and doing things a lot more intentionally

10:15

. You know , giving them expectations , goals

10:18

and standards to hit . I'm

10:21

just , overall , making

10:24

them happy . You know , I've

10:26

interviewed so many people that have

10:28

come from places that

10:30

just horrible places , whether

10:33

it's corporate , they all sorry

10:36

, they all kind

10:38

of have the same backstory

10:41

where they're just , they're not listened to , there's

10:45

no flexibility , and

10:48

I get it , totally get it . But

10:52

I want a

10:54

place where people can you

10:57

know , groomers can come and they can feel comfortable

10:59

, they can learn in their skill

11:01

. That's also something

11:04

super important that I look for when

11:06

I'm hiring them . Right , I

11:09

want to know , you know , what your goals

11:11

are , what I can do to

11:13

help you achieve them .

11:15

Right .

11:17

One of the latest girls that I hired

11:19

. She came from . She

11:22

came from a vet's office and

11:25

it didn't sound

11:27

like they were really paying attention to her

11:29

. They weren't taking into consideration you

11:31

know what kind of dogs were being booked

11:33

and just

11:35

she was just burned out

11:38

.

11:38

Right .

11:39

And I was like just come to me , my sweet

11:41

little bird , just let

11:44

me save you , right

11:47

? Yes , and

11:49

she's doing great .

11:51

So do you like

11:53

? What training do you offer to your

11:55

employees , Like , are they

11:57

coming in in all walks

12:00

of their career , maybe more advanced

12:02

, some less advanced , and if that's

12:04

a case for both , are you

12:06

offering more for them at their level

12:08

? Or have you even ran

12:10

into I'm throwing this one in O'Neill

12:13

have you ran into a

12:15

groomer who , kind of , I

12:18

would say , has a little bit higher of a skill

12:20

set or knowledge based on certain

12:22

things that maybe you don't

12:25

? And how have you handled that ? As far as

12:27

what were you able to teach them

12:29

as well ?

12:34

Yeah , that's a great question so

12:37

.

12:38

I kind of gave you a lot there . Do you want me to bring it back ? Let

12:41

me bring it back , I can . We can start

12:43

with . What training do you offer the employees

12:45

?

12:47

So , yeah , it depends on you know what

12:49

, what experience you have

12:51

If you come in as a bather who has absolutely

12:54

no training , never touched a dog before

12:56

then

12:58

. I actually made up a whole

13:01

a four week program for

13:03

bathers . It's like a pyramid where

13:05

one week we start on , you know , just

13:07

bathing dogs I don't want you to do anything except

13:09

bathing dogs and once you get that done then

13:12

we can move on to week two where you're bathing and drying

13:14

, so they build off each other Right

13:16

, and after that four week program

13:20

then you're able to

13:22

take on your own dogs , Because

13:25

I feel like I have a pretty high

13:27

standard of how I want my dogs

13:29

to go out . They

13:31

just need to know . They

13:33

need to know how to do nails , they need to know what tools

13:36

work with , what coat and

13:39

skin that they're working with , what shampoo

13:41

is what conditioners , what everything means and why

13:44

things are done the way they're done

13:46

.

13:47

Right .

13:49

So we teach all that before they're even able to get

13:51

their own dogs For

13:55

groomers . It kind of depends

13:57

on where your experience is . Usually

14:01

I'll go . It's

14:04

kind of like a trial trial era

14:07

in the beginning because

14:10

I've had people come in

14:12

who have had

14:14

years of experience but

14:17

their grooming is not quite

14:19

there Like it looks good , but

14:22

they definitely need some more refining .

14:24

Right .

14:26

I will say I've gotten a lot of more

14:28

corporate groomers

14:30

and , like

14:32

I said , they just need a bit more refining

14:35

and more a

14:37

higher expectation

14:40

from them . Right , and

14:43

so then just or

14:46

sometimes it's time management .

14:48

Yeah .

14:50

That they need to work on . So it's more

14:52

for grooming

14:54

. I will say it's not that I

14:56

don't train more

14:59

. I build off

15:01

of what they already know .

15:03

Gotcha .

15:04

And where their goals are . So

15:06

somebody wants to work with more difficult dogs

15:08

, then we'll work into that

15:11

. I'm not gonna just

15:13

throw a dog that has

15:15

20 different

15:17

tags on it . Bites for everything

15:20

. A brand new groomer .

15:21

Right .

15:23

So we'll kind of work into

15:25

things like that .

15:27

I like the idea that you have worked

15:30

on with

15:32

the bathing situation . Yeah , that's

15:34

really great . Now

15:36

question have you ever

15:38

gotten a groomer where you were like , okay

15:41

, we need to go back to the start and

15:43

work on bathing and drying prep ?

15:52

Yes , I guess in a way

15:54

Like

15:56

I would see their finished product and be

15:58

like it's

16:01

not bad , but your prep

16:03

work needs work .

16:04

Right .

16:05

So then we go back to that and then once

16:07

that issue is addressed

16:10

and fixed , then the rest

16:12

of it's great .

16:13

Right Now do they have

16:16

sorry to interrupt you . Have you had any groomers

16:18

? Kind of take offense to that or

16:21

like what do you mean ? I've

16:23

been grooming 10 years Perfect , my whole life

16:25

. How could I need to go back to bathing

16:27

?

16:31

Really .

16:32

Well , I would say you're very lucky in that way , because

16:35

I do feel like a

16:37

lot of folks are like

16:40

how could you tell me to go back and bathe when I've been

16:42

a solid groomer bathing , drying and

16:44

grooming my dogs for years ? So

16:46

that's good . I

16:48

do .

16:50

I guess it's maybe the way I say it . It's

16:53

not like , hey , your

16:55

prep work needs a lot of work , let's

16:57

, you know , let's relearn all this stuff . It's

16:59

more of a hey , you know , you

17:01

could get that foot a lot nicer

17:04

if you scrubbed it just a little bit longer

17:06

. Or , you know , you put this

17:08

kind of shampoo on it , you know kind of more of

17:10

an educating standpoint versus

17:12

a let's just fix everything

17:14

you learned before .

17:18

Yeah , I understand .

17:19

Cause I believe me , I know

17:21

, I know how some people can be , especially

17:24

groomers in our industry

17:26

. I know , yeah

17:28

, like what ?

17:28

do you mean ?

17:29

Yeah , for sure .

17:31

Well , that's good , though , and that's good that you

17:33

have the what's

17:36

, the awareness to explain

17:38

it that way . Me , I'm like , I'm

17:40

like John , I'm like John Taffer

17:43

okay , what is this , you

17:45

know , because I do have high expectations

17:48

and I do feel like , okay , let's

17:50

go back . But I am , I do try

17:53

to be , especially with students

17:55

. I am completely . When

17:57

it comes to staff , though , I'm like what is this

17:59

? We know better than this .

18:01

But , yes . I think that

18:03

is right . If I've told you like a

18:05

bajillion times on how to do something

18:07

and you're still not doing it right , I'm

18:10

not gonna be , you know , the nicest person

18:12

.

18:13

Yeah , like what's going on here , what's

18:15

happening yeah ?

18:17

I'm like is there something going on outside of

18:19

work as to why you just can't retain any

18:21

of the information ?

18:22

I'm telling you Right , right , I

18:24

understand that too . Yeah for the most part .

18:26

I'm pretty nice about it , yeah well

18:28

then , that's good Cause .

18:29

Then you keep . What do you like

18:31

to say when we all the spirits up ?

18:33

No more , right , oh hi .

18:34

Yeah , so that's good . So

18:38

, yeah , I

18:40

mean .

18:42

I like that you listen to . People's

18:45

goals cause a lot of places they

18:47

get careless .

18:49

Yeah , yeah . That's a huge one for me , honestly

18:52

, because you know , and that's in the

18:54

whole hiring process , If

18:56

you don't have really goals

18:58

for yourself , then what

19:02

is going on here .

19:04

I wanna make money . That's

19:06

the only goal . I wanna make money .

19:08

I think you're not the groomer for my salon , you know

19:10

Right right , I

19:12

take my groomers to expose

19:14

and you know I invest

19:17

in them , so Right . I

19:19

need you to care about what you're doing

19:21

.

19:23

Absolutely Well , that's really I

19:25

like that . You touched on a couple different things

19:27

that , in addition

19:30

to the great topics

19:32

we covered last , because there

19:34

are so many ways to do these things for

19:36

your employees and

19:38

I

19:41

think it's good that we probably get an employee eventually

19:43

on here , you know , or maybe

19:45

a couple , so we can hear their point of views too

19:47

, because there's

19:50

two sides and you've

19:52

been on both sides Most of the owners

19:54

that groom have been on both sides , right

19:56

, so we

19:59

get it . But also I feel

20:01

like once we are in it and

20:04

you know the stress of things

20:06

, sometimes you're creative , you

20:09

get like a creativity block and

20:11

then . So it's good to have these conversations

20:13

because , first of all , these

20:15

are great things . You've already touched on that . I think

20:17

business owners can already take

20:19

in and say , hmm , that's a good

20:21

idea . I think I'm gonna try that , because what I've been

20:24

doing hasn't been really working and

20:26

so it's not necessarily someone's like

20:28

terrible at it . Maybe they just haven't

20:31

had that creative opening

20:34

where they can go , oh , and receive something

20:37

, especially if information isn't

20:39

shared

20:41

well enough . I feel like a lot of groups that

20:43

that are out there . Anytime you share something

20:46

, it either doesn't get approved

20:48

by admins or you

20:50

know whatever else . It gets torn

20:52

down , it doesn't get seen . So

20:55

there's tools out there , but then it's

20:57

like or maybe like yourself , maybe

20:59

you don't know that these simple things that

21:01

you do every day will be very helpful for

21:03

the next person doing the

21:05

same thing . You know what I mean , so I really

21:07

love that you have all of that , the

21:10

way you've got it going on there . So tell

21:13

me , with how many

21:15

? Did you say eight ? With eight

21:17

people , how

21:19

do you manage all of

21:21

these different personalities ? Because I

21:24

know this has to be tough .

21:30

Honestly , we're like a big family

21:32

. I mean , some people are not gonna get along

21:34

with each other and

21:37

some people do you know , some

21:39

people find their best friends and

21:43

managing them is honestly

21:45

a case by case . I

21:48

tell I , very

21:51

similarly to how I raise my kids

21:53

, is kind of . I

21:55

take the same kind of approach with my

21:58

employees . I feel like they're all kind

22:00

of like kind of like my kids . I mean I

22:02

don't treat them like kids , but Right

22:04

. I , you

22:06

know , if somebody has an issue with somebody else

22:08

, you two need to resolve it , because

22:11

this is not a good working environment

22:13

, right ? Or you know , I've

22:16

put two people in the room

22:18

together and been like the mediator and be

22:20

like , hey , you two need to hash this

22:22

out . And

22:25

then they do , and it's , they

22:28

get over it . So I mean , I

22:30

feel like I have been fortunate enough to

22:33

do that , because not everybody's

22:35

gonna do something like that , but

22:38

it's very . We

22:42

all just want to do

22:45

what's best for the dogs and work

22:47

in a happy environment .

22:48

Right .

22:49

Like I said , I feel like a lot of my staff

22:52

has come from , and previous

22:54

staff too came from toxic

22:56

places . So they want

22:59

something better . And

23:03

so managing you know , the different personalities

23:05

sometimes if

23:08

one person's kind of in a bad , has

23:11

a bad attitude that day , then

23:14

you know it's telling the other

23:16

people hey , don't worry about so-and-so

23:19

today , she might be in a

23:24

funk today because whatever

23:26

happened , usually usually

23:28

things that affect inside

23:30

the salon , that are not

23:32

intentional , I found , are usually

23:35

coming from something outside of

23:37

the salon and they're bringing it in . So

23:40

if it's a constant , if I see

23:42

something that's consistently happening

23:45

like that , then

23:47

I'll probably pull them aside and be like hey

23:49

, you know what's going on , what

23:52

can I do to help you ? You

23:56

know , sometimes it's putting somebody

23:58

on , you

24:00

know , a weight restriction for a certain amount of time

24:03

. So

24:06

it's not just managing

24:10

their personalities , I guess , but it's

24:12

really

24:14

getting really personal with people and

24:16

I know some people don't want to do that .

24:18

Right .

24:19

I was gonna say there but I'm like , you don't have

24:22

a choice . You work in a small area and

24:24

we all have to figure it out and get

24:26

along somehow .

24:28

Right .

24:29

And at least accept each other's personalities .

24:32

Yeah , I feel like so many employers

24:34

will tell you leave

24:37

it at the door , don't bring that shit in here

24:39

. You know , be professional

24:42

, leave it at . But like it's so hard because

24:44

we are human , how

24:46

do you just leave shit at the door , you

24:49

know ?

24:50

I mean I can't do it all the time , so I can't

24:52

expect everybody else to . And

24:55

it is hard . I mean you're fighting

24:57

with your boyfriend or something and you guys keep

24:59

texting back and forth and you

25:01

know , if I catch that , then I'll be like hey , give

25:04

me the phone for a little bit , do

25:06

your work . And you know , nine

25:08

times out of 10 , just working on

25:10

the dogs will get them out of that

25:12

mindset .

25:13

Right .

25:17

So it's definitely . It's

25:24

been a learning curve honestly working

25:26

with so many different kinds of people

25:28

.

25:29

Sure , anything we do in life is

25:31

like how do we navigate

25:33

this ? Because you don't know until you run into it , and

25:36

that's how you grow , you know . So it's

25:38

like managing so

25:40

many different folks . It

25:44

must come with its own stress for

25:46

you , or no ?

25:49

Kind of like I said , they're

25:51

so personal to me , they're so . So

25:54

when someone one is stressed out

25:56

, then I'm stressed out and I'm trying

25:58

to fix problems , and sometimes I

26:00

may do that a little too much . And

26:03

you know , and I have to remind

26:05

myself . They're their own person , they're adults

26:07

and you can you don't have to worry about everything

26:09

all the time . Right , but

26:12

they're oh .

26:17

I understand that because it's like you

26:21

carry on . What they're dealing with , you

26:24

know it's like on

26:26

top of what you're trying to do , you're trying to . It's

26:29

a lot to load on , you know

26:31

, and anybody who's like that it doesn't

26:33

always have to be the boss

26:35

, it can be a team member

26:37

in the salon

26:40

that's taking it on for someone else as

26:42

well , and they have to feel like they

26:44

are carrying it on top of their weight

26:46

load . And so that

26:48

comes with being , you know , empathetic

26:51

and also being around it and having

26:54

to understand and deal with all

26:56

the things , because a small

26:59

thing might be in sequential

27:01

for someone else , right , they

27:03

go , they think that that's a problem

27:05

if they only knew my problems and that might

27:08

cause even more problems because of

27:10

resentment and you know

27:12

that sort of thing . And so it's , I'm

27:14

sure it's a lot to

27:16

take on and

27:19

feel like you're responsible for . So

27:21

you know , I

27:24

give it , I give you the props for that , because

27:26

it's a lot , it's a lot .

27:29

Yeah , but it's . It's honestly probably

27:31

one of my favorite things too . You

27:33

know , I tell myself all the time that I every

27:36

person who walks through these doors I

27:39

learned something new from them .

27:41

Right .

27:41

I learned how to manage , how to deal with something

27:45

either . You know , even if we

27:47

had one girl who was with us for maybe

27:49

three days , Wow .

27:52

Because it just wasn't going to work out .

27:54

Wasn't going to work out .

27:55

Yeah .

27:57

But I learned something from her .

27:59

Right .

28:00

You know , I learned , even if it's

28:02

as simple as you know . I

28:04

was filling up my shampoo

28:06

bottles wrong or something Right

28:08

and she brought that

28:10

. You know something

28:12

, something small

28:15

like that .

28:15

I know it's amazing how I always

28:17

say this like it's good to talk to people and network

28:20

because you can learn so many things that you didn't even

28:22

you didn't even know you were

28:24

doing indifferent or you

28:26

didn't even know existed or whatever

28:29

the case , to help within your own

28:31

you know , yeah , and

28:34

I think that was at the end of the day , you

28:36

know if and that's

28:39

you know that's the whole point of a manager

28:41

is to manage

28:43

people , is to work with different

28:45

personalities to make everybody

28:47

work together for the same

28:49

cause , Right ?

28:51

At the end of the day . You know , if somebody's

28:53

having a bad day , the dog

28:55

is going to feel that .

28:57

Mm , hmm .

28:57

They feel , they feel everything . So if I

28:59

can , or you

29:02

know , now I have a manager , finally

29:04

she's awesome . But

29:09

if I can , you know , if I can

29:11

or she can get that person to be

29:13

calm for the day

29:15

not worry about you , know what's going

29:17

on outside of work , then

29:20

she can give all her love and everything

29:22

towards the dog .

29:25

All of her attention and all that good stuff

29:27

, yeah .

29:29

You gotta keep the morale . You gotta

29:31

keep the morale and the spirit is high . I

29:34

like to come up with jokes , jokes and

29:36

comedy , music and dance

29:38

. I do all this stuff when I

29:40

see the . When I see the morale is low , I

29:43

get to , I get it going , I start dancing . What was

29:45

it Friday ?

29:46

I don't know , that was last day it worked .

29:48

I don't know what that was , but

29:50

I was just minding my business listening

29:53

to the Guardians of the Galaxy .

29:54

I think it was Friday .

29:57

I was like oh , I'm gonna get my dog

29:59

over and she sees me just and then everybody sees

30:01

it , everybody started smiling , he started

30:03

laughing and it just

30:06

, it just does something to the environment .

30:08

It does , and I feel like that's so

30:10

important for a manager to do as well

30:13

, because you

30:15

know it , I can

30:17

definitely tell I'm not trying to like , you

30:19

know , to my own horn here , but I

30:21

know when I'm not

30:23

there and I like show up on

30:25

a day that I'm not there , that

30:27

you know it's kind of kind

30:30

of quiet it's . I mean , they have music playing

30:32

, but it just doesn't feel like the same energy

30:34

. And then when I'm there I'm like we're

30:38

moving around cracking jokes and

30:40

you know it . Just it just feels a little different

30:42

when there's somebody with a higher energy

30:44

in the salon and just you

30:47

know moving around and helping

30:49

out and getting everybody back

30:51

on track . And you

30:54

know that's that's what my managers are there for

30:56

and they're great at it , but

30:59

they're . You can feel the difference when

31:01

you don't have somebody like that in there versus

31:03

when you do , so

31:06

that's that's really helpful .

31:10

No , let's

31:13

talk about the aftermath of employees

31:15

leaving right .

31:21

Whether they leave good or bad terms . How

31:23

does this affect your team and salon ?

31:27

What Did

31:29

you get that ? He said that really fast

31:31

. Maybe I was in La La Land .

31:35

If you got it go ahead Like how does it affect us

31:38

?

31:38

Yeah , whether they leave on good or bad terms

31:40

.

31:41

Yeah , um , so I mean , I

31:43

guess they're they're different scenarios

31:46

, you know , if you have somebody who puts

31:48

in their two weeks , you know , at least I

31:50

can kind of

31:52

prep for that . Dog wise

31:54

, appointment wise Only for the two

31:56

weeks , right ? Yes , I'm

31:59

like y'all need to give me like two months

32:01

notice before you leave , please .

32:04

You know , you know . But so many

32:06

people say they give two weeks and then they

32:08

get fired , so then they don't want to give

32:10

a two weeks notice .

32:11

True , yeah , I I

32:13

get that .

32:15

Oh , I don't . I don't I

32:17

don't , I don't get it . I

32:20

mean , I get it and I don't get it because I'm not a

32:22

. I don't have that mentality

32:24

of being , um , worried

32:27

about . I just

32:29

don't have the mentality Like I'm

32:32

not worried , Like my skill set

32:35

, whether I'm leaving or they're leaving , I

32:38

feel like my mindset is the

32:40

same . But I

32:42

also know and understand that there are very

32:44

shady people out

32:47

there and they

32:49

will do stuff Um

32:51

, how do you call

32:53

it ? Like , uh , like under

32:55

the wraps , if you will , you know , by giving

32:57

out their information where they're going or their

33:00

personal information of where you can find me , and

33:02

but like two weeks worth of clients

33:04

. Okay , they were doing it before

33:06

then .

33:08

Right .

33:09

So you know , and if they weren't

33:11

, they're going to get two weeks of it of people's

33:13

uh , maybe clients who are like

33:15

no , I'm still good with staying here , I'm

33:18

interested in leaving . Whatever the case , you

33:20

know , I feel like it's really not that serious

33:22

, but because

33:25

if they're going to leave , they're going to leave and they're going

33:27

to continue to try and , um

33:29

, have clients reach out to them or

33:31

find them or whatever the case may be .

33:34

So yeah , and I mean , and

33:36

, and , the way I see it , you know , I , I , I , I , I , I , I , I , I , I , I , I , I , I

33:38

, I . People fire themselves .

33:41

Hmm .

33:41

You know , if you , if

33:44

you get fired , at least from me , if

33:48

you get fired , you meant to get fired

33:50

and everybody who

33:52

works for me , they , they know it's

33:54

. It's pretty difficult

33:56

. I give you lots of chances

33:58

, um , and

34:01

I do everything that I can

34:03

to make you happy but

34:05

I mean , there's no pleasing ready

34:07

?

34:08

Right .

34:09

Yeah .

34:09

Some people go out of their way .

34:11

You know what you know client based

34:13

, they go out of their way for what

34:15

To get fired , oh yeah .

34:18

Even clients . Yeah , even

34:20

clients .

34:22

I mean yeah . But , like client

34:25

based . You know , if somebody gives

34:28

out their phone number or whatever and they go to

34:30

them honestly

34:32

, okay , bye . Right

34:35

, you know you weren't a really loyal client

34:37

to me anyways .

34:40

To the business .

34:43

And so many toodles out there that want to come

34:45

in . What ?

34:46

was that . Some people just like the individual

34:48

, just grooming the dog , yeah this is true

34:51

, it is true , and

34:53

that's fine , because there'll be someone

34:55

else contacting you to groom their

34:57

dog , because it wasn't something you did

34:59

to destroy your

35:02

business , right ? It's not something that you

35:05

? How do you say it ? My

35:07

brain is like not functioning at 100% , guys

35:09

.

35:09

I'm so sorry , it wasn't malicious .

35:11

Yeah , like and we just talked about this earlier

35:13

like your rapport .

35:15

Yeah , sometimes you may have left a

35:17

place and somebody say , hey , oh my goodness , where did Sarah

35:19

go ? I need to find out what she said I just

35:21

love what she does , and you know

35:23

that's not a bad thing . That's

35:25

just that person love what they did .

35:27

Right , and that's the thing , though

35:29

. I never like gave

35:32

them the opportunity to directly

35:34

find me . They would have to really put in work to find me

35:36

. But but

35:39

that's fine , that's just because I

35:41

am that way . But what I was trying to say

35:43

is , like your business and your

35:45

employees and in your

35:47

establishment that aren't leaving

35:49

did nothing to . I

35:52

just said the word .

35:54

You have a poor .

35:55

Yes , you have the rapport , so it's not like you did

35:57

something bad and now you're going to get all these bad

35:59

reviews and so you're not going to bring in new people . No

36:02

, it's the fact that someone is leaving and new

36:04

folks that are looking in are coming off , based

36:06

off the reputation that the entire salon has

36:08

built . Right , you have built , and

36:11

these grimors that you , that you

36:13

have , your staff , your team has

36:15

continued to help you keep

36:17

up and withhold and grow as well

36:19

. So it's kind

36:22

of hard to see it as a threat , but it

36:24

is unfortunate , because I've heard and I've

36:26

seen it , especially

36:28

when people go out of their way to make it a

36:31

nasty leave and

36:33

just slander the business for no good old reason

36:35

, just to make themselves look better . Yeah

36:38

that's unfortunate .

36:41

I had one groomer

36:44

who I had to recently let go

36:47

, who was definitely given multiple chances

36:49

, and you know I knew them

36:52

on a more personal level

36:54

. We , you know we work

36:57

together for a long time and

37:02

when

37:05

I let them go they

37:10

didn't do anything towards my

37:12

business , but also

37:14

there's just a resentment

37:16

. I know that they

37:20

still don't talk well about

37:22

me or my business either . Those

37:28

things I feel like are

37:30

a little more you and far between . Even

37:34

, like I said , the one person that we have

37:36

that was only there for like three days . Like

37:39

I said , people fire themselves

37:42

, right . I mean

37:45

, you're not doing what you need to be doing

37:47

. What do you

37:49

expect ? You ? expect me to

37:52

just continue to have you come

37:54

in and not do what you

37:56

need to do . I

37:59

can't have that At the end of the day . I have

38:01

to run my business and you're

38:05

hurting it more than you are helping

38:08

it , right , yeah

38:11

, so what you have anything

38:13

to say ?

38:13

Yeah , I was going to say , for you to have so

38:15

many few , so few instances

38:17

of that , that's a testament to your

38:20

selection process .

38:21

Right .

38:22

I agree , thanks . I

38:24

appreciate that when we

38:26

first started . If

38:29

you could groom dogs , great , you're

38:33

hired .

38:33

Right .

38:34

Now it's a lot more . Oh

38:36

, I've learned from

38:39

not having a

38:43

more intentional hiring process

38:45

.

38:46

Right .

38:47

And I also don't hire for you

38:49

know , just looks like I

38:52

want to know . I want to know who

38:54

you are . I have the first questions

38:56

too . When I'm looking for somebody

38:58

is like I want to know your personality

39:00

, I want to know you know your hobbies

39:03

. Like who are you ? Yeah , because

39:06

you're going to be , you know , coming into this

39:08

family , I

39:10

got to know , you know , if my

39:12

kid brought home a girlfriend

39:15

or a boyfriend , I need to know who that

39:17

person is .

39:18

Mm-hmm Right , it

39:21

helps you for sure .

39:24

Yeah .

39:25

Yeah , so

39:28

I do

39:30

you think like

39:33

owning the business or a business is

39:35

really worth it Having to deal with

39:37

? I mean , honestly , from

39:40

my perspective of what you've got going

39:43

on , it sounds like you've got everything going really nicely

39:45

. You don't have a lot of issues , which

39:47

is really really awesome . Oh

39:52

gosh .

39:53

It took a long time to get there , though there

39:57

was a point where , you

40:00

know , I

40:03

was burnt out and I stepped out , and

40:06

when I came back , you

40:08

know I had somebody else managing and she did

40:10

the best that she could to her ability , and

40:13

you know I don't ever want to get anything away from her , because

40:16

I didn't have a structure and plan . Like

40:19

it fell on me .

40:21

Right .

40:21

But after she left and I took on

40:24

, you

40:26

know , everybody quit . All

40:28

my groomers quit . I was left to one

40:30

full-time employee

40:33

and one part-time . I had no

40:35

bathers , Like

40:38

that was the lowest and I was like , ooh okay

40:41

.

40:42

Right .

40:42

So it you know it's great now

40:44

, but it took that

40:47

really low period to

40:49

realize to get up to this point

40:52

.

40:52

How many years have you been ?

40:54

in business . So

40:56

we've been in our salon for seven

40:59

years , but we've

41:01

been in business since 2014,

41:03

. So 10 years , almost 10 years .

41:05

So let me ask you about your burnout

41:08

. Is that okay ? Sure , Because

41:10

that wasn't quite in

41:12

with this .

41:13

We're going broke here .

41:14

Yeah , so

41:16

tell me when in that

41:21

first of all , was it while you were in your salon

41:23

? Yes , okay

41:25

, so what year did you have burnout ?

41:29

So it was so

41:34

when I transitioned into

41:36

full-time manager

41:38

, it was like

41:41

2020 . Covid

41:43

just hit . Everybody

41:45

was leaving . Okay , let

41:47

me rewind , they didn't leave because

41:50

of COVID , but

41:52

my manager , my salon manager

41:54

, she left to stay at

41:56

home and , you know , stay

41:58

at home with her kids , you

42:01

know , during that time . And

42:04

so that's when I had to come back in

42:06

, but I guess before

42:09

that it was probably , you

42:13

know , like a year or two .

42:15

Within the salon .

42:17

Yeah , that's right . But

42:19

yeah , because I took

42:21

a year when my little girls

42:23

, I took

42:25

them out of daycare for a year and I

42:28

decided to be a stay-at-home mom for

42:30

about a year and

42:32

then so that's kind of when

42:35

that happened , so that was probably maybe like

42:37

so

42:40

you were in the salon .

42:42

You were already in the salon when this happened , the burnout

42:44

.

42:46

No , that was actually . That

42:49

was more like a transition from

42:52

going into the garage to

42:55

the salon .

42:57

Okay .

42:58

I was just like I was just burnt out

43:00

.

43:01

What were you burnt out from ?

43:04

Honestly , I don't even know

43:07

, I was pregnant and

43:10

I didn't want to work . I was

43:12

tired , I was

43:14

working a lot , I

43:17

think that's what it was . I was just working

43:20

a lot and

43:22

you know , six , seven days

43:24

I don't even know how many hours

43:26

Super pregnant and

43:29

I was like I just , I mean , I remember so

43:31

many times telling my husband I don't want to do this

43:33

anymore , I don't want to do this anymore . So

43:36

, and we were , and I was like but I need a bigger

43:38

salon , I

43:41

need more responsibility , but I don't want

43:43

to do this anymore . Right , and

43:45

so it just you know story of my

43:47

life that anybody knows me . I just take

43:49

on way too much .

43:51

Right .

43:52

And then , but

43:56

back then , you know I had no boundaries

43:58

for myself . You know clients

44:01

were telling me what

44:03

to do and I took on any

44:05

dog and every dog and it

44:07

just it was a nightmare , so

44:11

it was a , it was a burnout of not having

44:13

help , I guess .

44:15

Right .

44:16

So when I had help , when I had a manager , I

44:19

kind of threw my hands up and was like , oh

44:21

, okay , this is my

44:23

time to just step out . You know , the salon

44:25

can run now that we have a salon

44:27

, now it just runs . But

44:30

there was no , there was no

44:33

structure .

44:34

That led into that .

44:35

Yeah , yeah . So so

44:38

you . So I just want to . I want

44:40

to get more specific . So

44:43

it sounded like you were being overworked

44:45

by yourself . You

44:47

were doing it to yourself and

44:50

cause people

44:52

don't realize that like just

44:54

a sidebar . Here , a

44:57

lot of folks that are employees

45:00

of staff feel like the owners

45:02

are just making

45:04

you do more because they want money

45:07

. And I get that , and

45:09

I also get that there's

45:12

two sides to everything , and I do know that there

45:14

are folks that are like that and don't

45:16

give a shit about their staff

45:18

and their wellbeing and their mental health , and

45:21

I also feel like there there

45:23

are people who will do it to themselves . So why

45:26

would they do it any different for their staff

45:28

? Cause , if they can do it , you

45:30

guys should be able to do it . And it's not

45:32

malice , right , like ? Is it the right word

45:34

?

45:35

It's not malicious .

45:37

Yeah , so . So I feel

45:39

like that

45:41

was my little sidebar . So you were overworked

45:44

, and it was . I just wanted to make that point

45:46

. So you were overworking yourself

45:48

, and then it sounds like clients

45:50

were really doing the most like

45:54

pushing boundaries , not

45:56

listening , maybe .

45:59

Having super high expectations . And you

46:02

know the clients that I have now

46:04

who were from the grudge oh my gosh

46:06

, they are some of the sweetest people I've ever

46:08

met . I'm like some

46:11

of them . I'm like I wish you were my mother , Like

46:14

you're so sweet and your dogs are , you

46:17

know , maybe a little a-hole , but the

46:20

client is so understanding so

46:23

you know they've . They've watched me

46:25

grow , so they're like you know what charge

46:27

, whatever do whatever you being

46:30

bad today , send them home , I'll bring them back

46:32

later , like you know all sorts

46:34

of things . So those clients

46:36

who've

46:39

really stuck around are really good

46:41

, loyal clients . And I'm so thankful

46:43

for them .

46:44

So so did you get rid of a

46:46

lot of folks , or did you just retrain those

46:48

folks ?

46:55

Kind of both . I mean , I

46:57

definitely a

46:59

lot of them probably passed because

47:02

I did a lot of more senior pets

47:05

, you know , over the years . I

47:07

feel like in my community where

47:09

my salon is , a lot of people move

47:11

in and out Gotcha , so

47:14

a little bit of both , right

47:17

.

47:18

I understand that because you're up there in Northern Virginia

47:20

so you've also probably got folks that

47:23

are there based and stuff , even

47:25

though that's further down , but it's still

47:27

close enough that someone might come for that

47:29

, you know , while they're there . So I

47:31

get that , yeah

47:34

. Okay , I was just curious . You

47:36

know it's

47:39

definitely its own beast to

47:41

be burnout , but yeah .

47:44

Yeah , it's gone through too many burnouts to

47:47

count .

47:48

And you never gave up completely .

47:51

No , never gave up completely . Just , you know

47:53

almost almost all of it .

47:55

Now , if you didn't have other groomers and a manager

47:57

, what would you have done ?

48:01

During that burnout .

48:03

Yeah .

48:04

I worked until the burnout

48:06

ended itself . I guess I

48:08

don't know , I'm not one to just

48:11

give up and put my hands up . I'm

48:14

so thankful that my husband , he's

48:17

so supportive and he always

48:19

was like he's like okay

48:21

, babe , if that's what you really

48:23

want to do , if this is what you really want to do

48:25

, I'll support you and we'll

48:28

take it down . But

48:30

just know that this is temporary . You might

48:33

not feel this later on . And

48:35

then I'm like , okay , okay . So

48:38

he's honestly been one

48:41

of the biggest factors and

48:45

I can't take all the credit honestly because he does

48:47

all the tax work . He's all like

48:49

the business side of everything . I run

48:52

everybody and take

48:54

care of the shop

48:57

there . If

48:59

anybody has any HR questions

49:01

, I'm like are you speaking

49:03

to the wrong person ? Wrong

49:06

team member here .

49:06

Wrong department .

49:09

I'll be like IT HR

49:12

.

49:13

That's funny . Who thinks this Right

49:16

, right ? So I want to recap . I

49:20

want so in a nutshell . I

49:22

would love for you to give groomers

49:25

some advice on a little bit

49:27

of each of what we talked about . More

49:31

or less , you know how

49:33

you manage those personalities . Just a

49:35

little bit of encouragement there , and

49:39

then the aftermath and how , because

49:41

some people feel like the world is

49:43

crumbling when someone leaves , you know

49:45

, or they feel like that person

49:48

has done something damaging to their business

49:50

. You know , whether it be take clients

49:52

or write fake reviews or whatever the case

49:54

may be , and then they get in their own head and they're like

49:56

, oh my gosh , everything's falling to shit right now

49:58

. And then , of course

50:01

, you know how to stay

50:03

positive and

50:06

maybe

50:08

how to get ideas on creating those programs

50:13

. Just a basic

50:15

thing .

50:18

Programs for like training .

50:19

Yeah , yeah .

50:20

Just how to kind of like you

50:23

know . I'm sure you sat down and was like okay , I

50:25

know I like this , this and this . I'm going to formulate

50:27

something based off of that . Maybe that's your advice

50:29

alone .

50:32

But yeah , honestly , you know

50:34

, that's how I created my own

50:36

training program . I

50:38

just I documented

50:40

every single thing that I did in

50:43

a bath . You know how

50:45

, how I like this done , how

50:47

you know , and every step I took

50:49

, because you know I , my prep work

50:52

is all the same . Yeah , it's

50:54

all done the exact same way . So I'm like , okay

50:57

, how do I do what I

50:59

do ? But put it on paper

51:01

and then how do I break it up to

51:04

teach somebody how to do this ? And

51:08

that was just my way of teaching it

51:10

. But

51:13

you know , for

51:16

for groomers who

51:18

are new business

51:21

owners , you know

51:24

, just , just know

51:26

that you're going to have those burnout periods

51:28

, that that you're

51:30

going to , you're

51:33

going to be growing . You know

51:35

all the time that your

51:38

business is growing , all the time . Think

51:40

of your business like , like a child . You

51:44

know when it starts you

51:47

don't have all the answers .

51:48

You're not going to run into .

51:49

You know everything at once . You

51:52

have to take every , every

51:54

lesson and and learn from it

51:56

and grow from it . You

51:59

know , for instance , one thing

52:01

that we really learned with

52:04

certain policies that we didn't

52:06

have in place and

52:08

we actually got sued , unfortunately

52:11

, damn , and that was the thing

52:13

that was not in our policy and

52:18

that was a huge lesson to learn it

52:20

. You know it ended well , but

52:22

you know policies

52:25

are there to protect you .

52:26

All right .

52:28

Yeah .

52:28

And people want to break them all the time .

52:31

That's a fact .

52:32

Geez , and

52:34

that just is like an alert for me . If

52:36

you're trying to break these policies , something ain't

52:38

right , right .

52:40

And you know if , if you don't

52:42

want to listen to the rules , then we're

52:44

not the salon for you , unfortunately . And

52:49

and setting those boundaries , oh , gosh .

52:51

You mean I have to wear a shirt in the store

52:53

. This is bizarre . You

52:55

mean I have to wear shoes in here , but

52:59

but do people do that ? I mean they probably

53:01

do . I mean people won't surprise me much anymore

53:04

, but it's like that's the

53:06

store policy and it's like , across the board

53:08

, you got to have some shoes and a shirt on

53:10

.

53:11

Right , please bring your dog

53:13

in with a leash . That's all

53:15

I ask . Bring a cat

53:17

in a carrier .

53:19

Right .

53:20

Just don't throw your cat at me . I

53:22

don't know what to do with it when it's done .

53:25

Right , right , sergeant rubbed you there

53:27

, go ahead .

53:28

Yeah , yeah , no

53:31

, that's I mean , that's really the biggest thing . You

53:34

have empathy , especially if you're , if you have

53:36

employees . You

53:40

know , if you're the boss and and

53:42

you have employees , they're always

53:44

looking to you for guidance , Even

53:47

if they think they know everything

53:50

, they're always . I don't mean

53:52

to sound brash , but they work

53:54

for you . Tell them what to do , Tell

53:56

them what you expect you

53:59

know . Have them , Like

54:03

I said , give them expectations so they know

54:05

what

54:08

to do . I mean , if you

54:10

just give them dogs and tell them to groom them

54:12

, they're just going to groom them

54:14

.

54:15

Right .

54:16

And then you can't get mad at them because they're

54:18

doing something differently or or wrong

54:20

, or you know when

54:22

you didn't tell them what to do .

54:24

Right , yeah , I

54:26

agree . So setting setting the expectations

54:29

, yeah , and having

54:31

empathy , that's

54:33

good yeah .

54:34

Yeah .

54:35

For sure , because then

54:37

there's no , there's no misunderstanding

54:39

.

54:41

Right .

54:42

Yeah .

54:42

Right , everybody knows what to do

54:44

.

54:44

Do you have this on paper or

54:47

do you just tell them the expectations Do

54:50

you have ?

54:50

it on paper . Yeah , I have like a roles

54:52

and responsibilities and everything that they

54:55

should know , kind of kind of follow

54:57

.

54:58

So I know we're we're wrapping

55:00

it up , but I want to ask this before we go when

55:03

you have this down on paper and something

55:06

arises , do you say what part

55:08

of this , what was ? Doesn't

55:10

it sound so harsh to say what part of this don't

55:12

you understand or you didn't understand

55:14

? But it's really just the question , Right

55:17

, Right , Like what part

55:20

of this is so hard ? Because I feel like it's I'm

55:22

taking , like if I ask that and it's

55:24

probably my tone , but if

55:27

I ask that , it still sounds brash

55:29

, like what part of this didn't you understand

55:31

? And you're really just trying to find

55:33

a solution .

55:35

Yeah .

55:36

Yeah , Do you sit down with them and and then

55:38

go over it again Like

55:41

what ? Yeah ?

55:42

Or you know I'll be like hey , you know I I noticed

55:45

that they're not doing

55:47

this right here , or this

55:49

is you know what I mean . It is kind

55:51

of hard to ask nicely Like

55:53

what ? Or you

55:55

can say it like what

55:57

can I help you ? How do

55:59

how can I help you understand this better

56:02

?

56:02

Right , that's a good one . That's

56:06

a good one , or .

56:06

I always just say you know , I'm

56:08

I've been told that I have

56:10

no tact very long time ago by

56:12

somebody who I will not name , but not

56:15

a groomer . But

56:18

you know , I am a straight

56:21

to the point kind of person . I'm just going to ask

56:23

you , I'll apologize later .

56:25

Right yeah .

56:27

Let's get to it . What

56:29

is this ?

56:31

Sorry .

56:32

I don't mean to come off this way , but what is ?

56:34

this yeah , yeah

56:37

, yeah . So at

56:40

least you have it in writing , though that's really good to

56:42

refer back to , so it's not like oh

56:44

, I , you know I forgot her . What

56:46

are the case ?

56:48

Yeah , I mean when you , if you have

56:50

to write somebody up , you

56:52

you know what you know ruler

56:55

or or a

56:58

role that they broke

57:00

, yeah , yeah , 2319

57:02

. I mean that's

57:04

, yeah , that's you know . I know we're wrapping it up

57:06

, but that's another part . That that we didn't

57:09

really touch is , you know , when you

57:11

have to , you know , reprimand

57:13

somebody .

57:14

Yeah , it sucks , it must suck yeah

57:16

.

57:17

It does suck . I mean , as a

57:19

, as a , you know , introverted , happy

57:21

, go lucky person , I'm like oh , just

57:23

why Right ? Why are you

57:25

making me do this ?

57:27

Exactly yeah .

57:28

There's good write ups too .

57:31

Is there who ? Who's written ? Have

57:33

you ever written a good write up ? I ?

57:35

got a good write up .

57:36

I mean we'll do reviews and

57:39

it's kind of a good write up .

57:41

Right .

57:42

Yeah .

57:44

Yeah , that's good .

57:45

Anything you wanted to touch on on this ? It

57:48

was just the the good write ups

57:50

, yeah , yeah .

57:53

It's not . It's not always bad things going on .

57:55

Right , right . You want to reward . You

57:57

know good behavior .

57:58

Good behavior for sure .

58:00

Yeah , well they're

58:02

, they're like my kids . Yeah , you

58:04

got to take care of them .

58:06

Yeah , that's , that's good , though I'm glad that we could

58:08

touch on some of the things that we

58:11

also touched on in

58:13

the last episode , but in a little bit of a different

58:15

way , right , I would say . And from your perspective

58:18

too , I think it's , yeah , it's

58:20

super important to

58:23

hear different perspectives and you have a lot of

58:25

positivity . I , I

58:27

, I think that's great , I really do , and

58:31

I , we , we

58:33

appreciate you coming on and

58:36

working around the schedule to

58:38

get on to talk about

58:40

it . I wanted to let everybody

58:43

know , support us by watching us on

58:45

the YouTube channel , where

58:47

you can watch the show , which will be

58:49

up eventually . I keep saying

58:51

that and then follow

58:53

us on Instagram and share with your friends and family

58:55

. And then , did you have anything that you wanted

58:57

to wrap up this wonderful

58:59

episode with ?

59:02

Um no , not really , honestly . I'm

59:04

just happy that my voice came

59:06

back .

59:07

Yes , me too . Yeah , it was

59:09

, it's great .

59:11

No one would ever know so much . Thank

59:13

you so so much for having me on , and

59:15

I have loved every minute of talking

59:17

to you guys and your podcast is amazing

59:20

and I hope everybody hears it .

59:22

Yeah , we appreciate that , thank you , and

59:24

I'm so glad again we did get to talk

59:26

about it because I think a lot of people out

59:28

there need to hear things to keep them

59:30

uplifted and I think that you have

59:32

a good spirit about you and that way , um

59:35

, you know you're uplifting and

59:37

positive and you it sounds like

59:39

you have , um , a great salon

59:42

for for groomers to come and grow

59:44

and learn and also be heard

59:46

, and that's really great . So

59:49

if you're out there and you're working at a salon

59:51

that you don't feel heard , you don't feel encouraged

59:53

, know that

59:56

there are places out there that

59:58

you can find and there

1:00:00

are groomers who own

1:00:02

the salon , who understand what it's like to be

1:00:04

a groomer as well . So don't

1:00:08

, don't get . You know , if you feel like you're

1:00:10

stuck with that in the environment

1:00:12

that you're in and you know this

1:00:14

just isn't for you , maybe just reconsider

1:00:17

trying to find the right space for you

1:00:19

.

1:00:20

Don't let it come to your spirit , yeah , yeah

1:00:22

, and don't be afraid

1:00:24

to venture out , yeah

1:00:26

, yeah .

1:00:28

Well , I'll keep rambling . That's why he calls

1:00:30

me the rambler .

1:00:31

Listen , I'll leave you guys with this . Turn

1:00:34

the music on , sing a little

1:00:36

bit , dance a little bit . Get

1:00:38

the energy going , Come on .

1:00:42

Yeah crack some jokes .

1:00:44

That's right , that's right .

1:00:46

Well , we work with dogs anyways . Yes

1:00:49

, that should be a good time .

1:00:50

That's true . That is true . Dogs

1:00:53

are the best part of the job . The

1:00:55

best part of the job . Yes

1:00:58

, I'll leave it at that . Bye

1:01:02

, bye .

1:01:03

Thank you .

1:01:13

If you have an idea or you

1:01:15

want to be featured on our show

1:01:17

, email us at

1:01:20

plushtalk00atgmailcom

1:01:27

. For

1:01:32

the latest news and episodes

1:01:35

, follow us on Instagram

1:01:37

at plush underscore

1:01:40

top . If

1:01:53

you like this episode , tune

1:01:55

in to our next one . Bye

1:02:07

, mommy , bye

1:02:16

.