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Ever wondered how meticulous process documentation can revolutionize your small business? Join us as we sit down with Joshua Monge, a seasoned fractional COO and the mastermind behind Think, Adapt, Build, who shares his profound expertise in operations management. Joshua recounts his personal journey, detailing valuable lessons learned from running a marketing agency and emphasizing the critical role of systematic process documentation in preparing businesses for any eventuality. Whether it’s hiring, selling, or navigating unforeseen challenges, Joshua’s insights are a treasure trove for small business owners eager to achieve sustainable growth.

Discover the secrets to developing a growth mindset and crafting high-level "meta processes" that can be honed into comprehensive procedures. From refining your marketing strategies and optimizing customer intake to establishing efficient payment systems and ensuring effective post-service follow-ups, Joshua provides actionable advice to streamline your operations. His practical tips, such as asking customers how they discovered your business and maintaining ongoing communication, are designed to enhance both operational efficiency and customer satisfaction.

Joshua also highlights the often-overlooked importance of setting up robust systems for accounts receivable, offering personal anecdotes and strategies to ensure timely payments. He underscores the necessity of creating a systemized business that can operate independently of its owner, explaining the distinctions between a hobby, a job, and a business. With his guidance, learn how to implement Standard Operating Procedures (SOPs) for long-term success and discover the pivotal role a fractional COO can play in boosting your business’s valuation. This episode is a must-listen for any small business owner committed to optimizing their operations and securing their financial health.

Joshua Monge: CEO / Think Adapt Build

Website: https://thinkadaptbuild.com/

LinkedIn: https://www.linkedin.com/in/mrjdmonge/

Email: joshuam@thinkadaptbuild.com

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