Micah Solomon is an expert and thought leader in everything related to your brands' customer service and experience. His new book, Ignore Your Customers (And They'll Go Away) is an in depth exploration on delivering the ultimate customer experience. We spoke with him about how customer service is the new marketing, the evolution of consumers, what companies are getting wrong in the current climate and incorporating 'the default of YES'.

Time Guide >> 00:28 - Introductions >> 01:02 - About Micah >> 03:38 - Career up to Now >> 06:27 - Book >> 07:15 - Experience >> 08:20 - Face-to-Face >> 09:13 - Customer expectations >> 12:53 - Provide Alternatives >> 14:21 -Developing Standards >> 18:00 - Right versus Wrong >> 24:00 - Myths and Misunderstandings >> 26:40 - Book Recommendation >> 27:43 - 3 Takeaways >> 29:14 - What’s happening now? >> 30:00 - Contact

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