Summary

In this conversation, Ian and Frank discuss the topic of changing your manager's mind. They share their personal experiences and insights on navigating the dynamics between managers and employees. They explore why managers often fall in love with their ideas and the challenges of convincing them otherwise. They also discuss the importance of trust, competence, and taking ownership in building a persuasive case. The conversation highlights the need to understand the manager's perspective and the impact of decisions on their roles and responsibilities. The conversation discusses five methods to change the mind of a manager. These methods include bringing new information to the table, explaining the unintended consequences, using facts and data, building a posse of supporters, and changing the environment. The hosts provide examples and insights on how to implement these methods effectively. They emphasize the importance of removing ego and being open-minded to new ideas. The conversation also highlights the significance of storytelling, seeking feedback, and maintaining conviction when persuading a manager.

Chapters

00:00   Introduction and Personal Experiences

03:02   Managers Falling in Love with Their Own Ideas

06:09   Taking Ownership and Making a Big Impact

08:07   Managers Making Decisions for Frontline Employees

13:20   The Role of Trust and Fear in Persuasion

21:18   Proving Competence and Taking on More Responsibility

23:14   Good Managers Harnessing and Empowering Employees

23:32   Bringing New Information

26:51   Explaining Unintended Consequences

30:08   Using Facts and Data

37:08   Building a Posse

44:42   Changing the Environment